Refund and Returns Policy

At Ruh & Ra, we strive to deliver high-quality women’s kurtis and ensure customer satisfaction. Please read our policy carefully before making a purchase.

Cancellation Policy

• Before Shipping: If you wish to cancel your order, please do so within 24-48 hours of placing it or before it is shipped.
• Cancellation Fee: A 4% processing fee will be deducted from the refund amount for all cancellations to cover payment gateway charges.
• After Shipping: Once the order has been dispatched/shipped, it cannot be cancelled.

Eligibility for Refund

We only allow refunds under the following specific conditions:

• Manufacturing Damage: If the product has a clear manufacturing defect.
• Wrong Product: If you received a different design, size, or color than what you ordered.

Important Note: To process a refund for damage or wrong products, we highly recommend providing an unboxing video as proof.

Refund Timeline & Process

• 5-Day Window: You must apply for a refund/return within 5 days of the shipping date. After 5 days, no refund or return requests will be entertained.
• Condition of Item: The item must be unused, unwashed, and in its original packaging with all tags intact. Used or worn items will not be eligible for a refund.
• Submit Request: You must apply for a refund/return within 5 days of the shipping date.
• Review Period: Once we receive your request, our team will review it within 24 to 48 hours.
• Approval: If your request is approved based on the evidence provided (like photos or unboxing video), the refund/exchange process will proceed.
• Decline Policy: If your request does not match our conditions (e.g., the product is used, damaged by the customer, or the request is made after 5 days), we will decline your refund request, and a refund will not be possible.
• Return Shipping: The cost of shipping the product back to us is the responsibility of the customer.

Exchange Policy

• If you receive a damaged or wrong product, you can request an Exchange for the same product (subject to availability).
• The exchange request must be made within the 5-day window.
• Like refunds, exchange requests will also be reviewed within 24 to 48 hours.
• Once approved, we will ship the replacement product after we receive the original item back from you.

Refund Amount & Method

• Original Payment Method: Once the returned product is received and inspected, the refund will be credited back to your original payment method (Bank account, UPI, or Card).
• Deductions: * A 4% payment gateway processing fee will be deducted from the refund amount.
• Shipping charges paid at the time of order are non-refundable.
• Processing Time: The refund amount will reflect in your account within 5 to 7 working days after we approve the return.

Non-Refundable Situations

• Returns requested after 5 days of the shipping date.
• Products that are used, damaged by the customer, or missing original tags.
• Slight color variations due to screen resolution or professional photography lighting.

How to Request a Cancellation or Refund

For your convenience, you can initiate a request through the following methods:

• My Account: Go to the “View Order” page in your account section on our website to find the refund/cancel options.
• WhatsApp: Text us directly at +91 93274 94028
• Email: Send us your details at info@ruhandra.in

Customer Responsibility (Correct Details)

• Accuracy of Information: Please provide your correct contact number, shipping address, and email ID while placing an order. 
• Non-Responsibility: If you provide incorrect or incomplete details and we are unable to reach out to you, Ruh & Ra will not be responsible for the non-delivery of the product or any refund requests. It is the customer’s responsibility to ensure they are reachable on the provided contact details.

Key Points to Remember

• Return Shipping Costs: Customers are responsible for the cost of returning the items to our address.
• Condition for Credit/Refund: Any items that are returned damaged, used, or incorrect will not qualify for a refund or store credit.
• No Refunds in Cash: We do not offer cash refunds under any circumstances.
• Proof: We highly recommend filming an unboxing video to support your claim for damaged or wrong products.

Contact Us for Support

If you have any questions about our policies or need assistance, feel free to contact us:

• WhatsApp: +91 93274 94028
• Email: info@ruhandra.in
• Website: www.ruhandra.in